LANDesk Service Desk

LANDesk Service Desk

Combining ITIL®-verified support processes in a single point of contact LANDesk Service Desk enables you to deliver outstanding support services to employees and customers. Offering complete control over defining varying levels of support in order to align your business needs with your service and support needs.

Delivering out-of-the-box, configurable Service Management processes that orchestrate business wide service delivery, LANDesk Service Desk helps you reduce costs, realize business and departmental efficiencies, increase your organizational productivity, better manage your risk through improved control and drive superior customer satisfaction.

Harnessing your existing investments LANDesk Service Desk supports a plethora of integrations with existing enterprise management systems as well as introducing increased process automation to enable your IT organization to deliver proactive, business –oriented services.

Powerful interfaces and connectivity options maximize reach, usability and productivity of LANDesk Service Desk to:

• Improve efficiency by quickly and easily defining and following multiple support procedures.
• Improve satisfaction with support services
• Empower your customers to proactively participate in resolving support issues
• Reduced costs while meeting and exceeding agreed service levels
• Decreased risk and increased control within the supported estate
• Increased productivity and eliminate errors through process automation
• Powerfully enhanced management information
• Highly configurable to meet evolving organizational needs

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