IrontouchMS provides technical support services in diverse fields like computing platforms, peripherals, storage, security, and networking. Our engineers in TAC (Technical Assistance Centre) provide resolutions to complex technical problems and carry out lab based triage / simulation of customer problems and provide fixes and workarounds.

• Answer questions
• Provide advice on system usage
• Assist with system configuration
• Use broad product knowledge
• Isolate problem
• Troubleshoot with customer
• Communicate with customer till call closure
• Manage escalation
• Update database