At IrontouchMS, we believe that obtaining support for our products should be just as convenient and hassle-free as using them. That's why we have designed and developed support offerings that are suitable for a wide range of businesses. You will find most of the answers to your questions on this website.

• For more information on IrontouchMS support options, please email to sales-at-IrontouchMS.com or contact your IrontouchMS solution partner.
• For Customers who purchased through a IrontouchMS Solution Partner, Please contact your solution partner to receive first class technical support.
• Customers & Partners who purchased directly from IrontouchMS, can obtain Premium Support Packages. IrontouchMS offers custom-tailored contracts for every need. You can choose between 24 x 7 premium email/phone support, advance hardware replacement services and on-site extended hardware warranty. > More Premium Plans.

All products must be registered in order to receive technical support.

• Register all IrontouchMS products via the online registration page.
• Upon receipt of the registration request, IrontouchMS support will create a user ID and password for the customer enabling access to our online support center. IrontouchMS handles all registration requests within one business day.
• IrontouchMS will provide the customer with a unique contract ID that the customer can use for all subsequent interactions with IrontouchMS support

Registration to our support site provides useful tools, such as:

• Support & Service: Our website provides useful tools for efficient case management, expert knowledge and technical documentation to help manage IrontouchMS products.
• Support FAQ: Answers to our customer's most common questions
• Moderated Customer Support Forum: Ask questions and get answers from our support staff and other IrontouchMS users
• Software upgrades and security patches: Access to the latest software updates to keep your IrontouchMS products current and secure
• Online device manuals, supplements, and release notes: The latest product documentation and updates
• Links to additional resources, and more...

• Phone: 1-877-895-nAPP (6277)
• Hours: 8am to 5pm (PST), Mon-Fri (for Standard Warranty Support)
• Hours: 24 x 7 x 365 (for Platinum and Enterprise Support Plans)

In order that we may provide the best possible service, we ask that you please register your system online before calling support. Please have the system serial number from the back of your appliance ready when you call.

• support@irontouchms.com

• Return Request: RMA Authorization Form
• Email: rma@irontouchms.com
• Fax: 1-408-943-8222