For prompt service, please take note of the following:
- An RMA No. is required to process any request for product repair/replacement by service department.
- Please
fill out the following section, outlining the part number, description,
serial number, quantity, invoice number and date, and complete
description of the problem. Please make note that your parts are only
checked for the problems you list here. Your request may not be
processed if necessary information is not provided.
- The RMA No. is assigned only to items listed here. Additional numbers should be obtained for those items not covered.
- RMA Nos. assigned to any request are valid only 10 days from the date it's assigned.
- Any
refund, if applicable, would be paid in the same form as of the
original purchase and would be processed within 15 days from the day
the merchandise was received at Irontouchms.
- All
parts come with standard manufacturer's limited warranty and most of
them can be sent for service to the manufacturer directly by you. It's
entirely at their discretion that how fast these services are rendered.
Parts returned to Irontouchms for services may take anywhere between 2
to 6 weeks.
- While
shipping the merchandise to Irontouchms, use proper packaging and mark
the RMA No.outside the package very legibly. Any package received
without an RMA No.will not be processed and will returned to you at
your expense. Packages should be sent to:
Attn: RMA Department,
Irontouch Managed Services, Inc.
540 Dado Street,
San Jose, CA 95131
USA
- Complete details on our return policies can be obtained either from our web site, sending us an email at rma-at-Irontouchms.com, or by calling our service department at (408) 943 -8000 x 450 .
