In addition to being extremely reliable, IrontouchMS products are easy to install, configure, and maintain. IrontouchMS Standard Warranty covers:

• Replacement of Defective Hardware for Depot Repair: Simply return the hardware and IrontouchMS will repair or replace the unit.
• Web-Based Support: 30 days of web-based support for installation and configuration assistance.
• Web-Portal and Forum Access: Access to web-based support through the online support center portal or email 24 hours/day, 365 days/year.

Customers with mission-critical network requirements need around-the-clock access to IrontouchMS support team. IrontouchMS Premium Maintenance is an annual service that offers:

• Help Desk:
  • Web-Based + Phone Support: Support for installation and configuration assistance.
  • Web-Portal and Forum Access: Access to web-based support through the online support center portal or email 24 hours/day, 365 days/year.
  • Problem Escalation: Enhanced escalation for high-priority problems.
• Software Subscription: Up-to-date Services; all Software, patches, signatures updates and qualified upgrades for one full year.
• Advance Replacement of Defective Hardware: IrontouchMS will ship you a replacement unit at first sign of trouble to help avoid costly downtime.

• Support Beyond Contracted Coverage Plans: Customers may request additional engineering support from the IrontouchMS support team outside of the score of purchased maintenance packages. As resource availability allows, support will be provided as per IrontouchMS' standard hourly consulting rates. Contact your sales representative or support team for additional details on this program.
• End of Product Life Cycle Overview: IrontouchMS End-Of-Life Policy and announcement helps customers better manage their end-of-life transition and outline migration programs.
• Scope of Services and Prices: The scope of services and prices remains subject to modification and change from time to time.
• Contract Renewal: Renew your maintenance support contracts before they expire to avoid lapse charges and continue receiving up-to-date services.