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Welcome to IrontouchMS Support Center
Customer-Feedback Survey
* indicates mandatory fields
* Name :
* Title :
* Phone :
* Email :
* Company :
 
* Please indicate the Irontouchms product line(s) you currently use (select all that applies):
  IrontouchMS mISA Business Series: Integrated Edge Security Appliance
  IrontouchMS mISAE Enterprise Series: Integrated Edge Security Appliance
  IrontouchMS mIAG Series: SSL/VPN Security Appliance
  IrontouchMS nIPS IntruPro Series: Intrusion Prevention Appliance
  IrontouchMS Equalizer Series: Network Load Balancer Appliance
  IrontouchMS iStorage WS Series: NAS/SAN Hybrid Storage Appliance
  IrontouchMS Appliance OEM - Products and Services
1. PRODUCTS: Rate IrontouchMS Products (Technology, Range, Performance & Quality) Overall
* Overall how would you rate your experience with Irontouchms on a scale of 1 to 10 with 10 being excellent and 1 being poor?
 
Poor       Good       Excellent
1 2 3 4 5 6 7 8 9 10
  * Would you recommend Irontouchms products to a colleague? Yes No
2. WEBSITE: Rate IrontouchMS Website
  Overall how would you rate your experience with Irontouchms website on a scale of 1 to 10 with 10 being excellent and 1 being poor?
 
N/A Poor       Good       Excellent
1 2 3 4 5 6 7 8 9 10
3. SALES: Rate Your Experience with IrontouchMS Products Sales Staff
 

Overall how would you rate your experience with the Irontouchms sales department on a scale of 1 to 10 with 10 being excellent and 1 being poor?
 
N/A Poor       Good       Excellent
1 2 3 4 5 6 7 8 9 10
  How can we improve our Sales Staff?
 
4. SUPPORT: Rate IrontouchMS Technical Support Response and Expertise
  Overall how would you rate your experience with Irontouchms Technical Support on a scale of 1 to 10 with 10 being excellent and 1 being poor?
 
N/A Poor       Good       Excellent
1 2 3 4 5 6 7 8 9 10
  How can we improve our Technical Support?
 
5. SERVICE: Rate IrontouchMS Customer Service Response
  Overall how would you rate your experience with Irontouchms Customer Service on a scale of 1 to 10 with 10 being excellent and 1 being poor?
 
N/A Poor       Good       Excellent
1 2 3 4 5 6 7 8 9 10
  How can we improve our Customer Service?
 
How can IrontouchMS Products Improve Overall?
  What do you like about Irontouchms Products?
 
  Is there anything else we could do to improve your experience?
 
Let's Talk
  (If you want someone to call you, you must provide your name and phone number at the beginning of the survey.)
 
Please have a IrontouchMS representative call me to discuss the following (indicate topic, then write down your question or comment):
Yes  No 		  Best Time to Reach Me:
 
Topic:
Product Support Sales Marketing Web Site Customer Service
Other Specify:
Limited to 25 characters
  Question/Comment for IrontouchMS representative:
 
Please enter the number as shown in the box :

 


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